Since we were upgraded to the 10 meg service, there have been a number of problems with the connection freezing. Reset the cable modem by pulling out the power cable, and it starts working again fine immediately. Having jumped through the hoops held by NTL’s broadband tech support such as swapping the ethernet cable, trying it with a single PC instead of the small home network, and insisting that it only started happening since the upgrade, we finally managed to get an engineer out.
His first words on finding out that we were on the 10 meg service were something along the lines of “I’ll probably have to swap the cable modem, these old ones seem to have problems with the higher speed.”
A quick test of the line, exchange the cable modem, and phone up someone to get the MAC address associated with our account changed, and within minutes it was working again and has been for a day now.
If you have a silver ntl branded cable modem (100/200 model) and your 10 meg service is flaky at best, persuade tech support to get an engineer out to swap it for one of the black 250 models.